Frequently Asked Questions

About NTYCE

What is NTYCE?
NTYCE is a sustainable fashion and thrift boutique offering high-end, streetwear, and vintage clothing at up to 70% off retail prices. Our mission is simple — shop sustainably, look fierce, and save money.

Where are you located?
We’re proudly based in Knoxville, Tennessee, with new arrivals daily. Come explore our in-store collection or shop selected styles online.

Do you sell online or in-store only?
Both! You can visit our physical location in Knoxville or browse featured products and brands on our website.

Products & Brands

What brands do you carry?
NTYCE features a constantly rotating mix of premium and popular brands, including:

• Nike
• Adidas
• Jordan
• Gucci
• Levi’s
• Champion
• Polo Ralph Lauren
• Tommy Hilfiger
• Under Armour
• H&M
• Forever 21
• American Eagle
• Carhartt
• The North Face
• Vintage designer labels from the 80s, 90s, and early 2000s

What types of products do you sell?
We offer clothing, shoes, and accessories for men and women, including:

• Vintage T-shirts and graphic tees
• Designer jeans and denim jackets
• Streetwear hoodies and joggers
• Authentic Nike and Jordan sneakers
• Adidas and Champion athletic apparel
• Dresses, skirts, and blouses
• Outerwear, flannels, and bomber jackets
• Handbags, hats, belts, and jewelry

Are your Nike and Adidas products authentic?
Yes. All branded items at NTYCE are verified authentic. We are not an authorized Nike or Adidas retailer, but every product we sell is genuine and pre-owned or overstock.

Pricing & Inventory

How do you price your products?
Our prices are typically 50–70% lower than retail. We base pricing on condition, rarity, and market value of each item.

Do you offer sales or discounts?
Yes! We frequently run clearance racks, flash sales, and discount codes for online shoppers. Be sure to join our email list or follow us on social media for the latest deals.

Do you restock popular brands?
We restock daily with new arrivals from Nike, Adidas, Levi’s, Champion, and other major labels. Every visit to NTYCE offers something new!

Buying & Selling

Can I sell or trade clothes at NTYCE?
Absolutely! We buy and trade select vintage and branded pieces in good condition. Bring them in for a quick evaluation — cash or store credit options are available.

What items do you accept for buy-back?
We’re always looking for gently used Nike sneakers, vintage Levi’s, 90s streetwear, hoodies, denim jackets, and other in-demand items.

Sustainability

Why shop secondhand?
Each year, over 53 million tons of used clothing end up in landfills. By shopping or donating at NTYCE, you’re helping reduce waste and promoting sustainable fashion.

How does NTYCE promote sustainability?
We source pre-loved and overstock items, recycle packaging, and encourage re-use. Every purchase supports a circular fashion economy that keeps clothes out of landfills.

Store Experience

Is the store fun to shop?
Yes! NTYCE is designed to be a vibrant, Instagram-worthy experience. You’ll find curated racks by style, size, and decade, plus a friendly team ready to help you find your look.

Do you offer fitting rooms?
Of course — try before you buy! Our fitting rooms are spacious and clean for your comfort.

Returns & Policies

What is your return policy?
All sales are final due to the nature of secondhand merchandise. However, if an item is misrepresented, we’ll make it right — simply contact us within 3 days of purchase.

Do you offer gift cards?
Yes, both physical and digital gift cards are available in any amount.

Contact & Support

How can I contact NTYCE?
You can visit our store in Knoxville, message us on social media, or use the contact form on our website. We typically respond within 24 hours.

Do you take special requests for brands or sizes?
Yes! Let us know what you’re hunting for — our team will notify you when matching items arrive.

Trademark Disclaimer

NTYCE is not affiliated with or endorsed by Nike, Adidas, Jordan, Gucci, Levi’s, Champion, or any other brand mentioned on this page. All trademarks belong to their respective owners.